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ZIPCushions FAQs
Product
We sell both cushion covers and cushion inserts.
At ZIPCushions, we provide custom cushion solutions and allow you to pick any combination of length, width, and thickness for both seat and back cushions. Though there are some standard cushion sizes, we can customize them in any shape or size you can imagine. Let us know your dimensions if you have any unique seating space, and we will create the cushions that fit perfectly.
ZIPCushions are designed to last. Our Sunbrella and Agora fabrics come with a 5-year manufacturer's warranty against fading. The foams are sourced for their quality and, with care, can easily last for 5+ years.
Batting is an important component of cushions and is used to make the cushion comfortable and durable. Batting is the material layered between the cushion cover and the foam and provides the required padding and structure to the cushions. It softens the cushion edges and gives them a crowned look. Batting helps reduce pressure points on the cushion and provides support for the body. We provide batting on all of our cushions.
Yes, our cushions have removable covers that can be easily removed for washing or replacement.
Yes, all our cushions include high quality YKK zippers unless you specify otherwise. These zippers come in a variety of colors and we color match based on the cushions' fabric color. Zippers are tastefully placed on the back of the cushions except for the daybed and ottoman cushions; the zippers are attached to the lower seam for these cushions.
The cushions are hand made by artisans in our workrooms based in India, Mexico, and the USA. We are headquartered in Colorado, US.
Yes, we offer cushions with piping, and it is an option that can be specified on your order. Piping is a fabric or strip covered trim, like a narrow tube, sewn into the seams of a cushion and gives the appearance of piping or tubing around the edges. Piping can be done in either the same color and fabric as the cushion or contrasting colors. Apart from enhancing the stitching durability, piping gives the cushions a more crisp and defined look. A key point to note - having piping on your cushions will add ¼” to the cushion dimensions on all sides.
We are often asked about the ideal cushion thickness. However, this is mainly driven by personal taste and preference. The perfect thickness may also vary based on your intended use of the cushions and the materials they are made from. As per general guidelines, a thickness of 2-4 inches is recommended for seat cushions as this thickness provides enough support and comfort without being too voluminous.
For back cushions, the recommended thickness may vary; a chair back cushion can be around 2-3 inches thick; however, for a back cushion for a sofa, 4-6 inches thickness would be more appropriate. Please note that these are general guidelines, and the ideal cushion thickness is completely based on your choice and comfort needs.
We customize both outdoor and indoor cushions, including couch cushions, bench cushions, window seat cushions, banquette seat cushions, ottoman cushions, bolsters, tapered cushions, chair cushions, swing cushions, day bed cushions, lounge cushions and more. We can create cushions in any shape and size to fit your needs. Apart from that, we also make RV Cushions, boat cushions, throw pillows, pergola covers, and outdoor furniture covers.
For most cushions, yes! Our fabric rolls come in a maximum width of 54 inches, so if more than two dimensions of your cushion are more than 54 inches, there will be a seam in the middle.
Yes, we provide a two-year limited warranty on workmanship, which begins from the date of purchase. However, the warranty does not cover products affected by misuse, negligence, improper cleaning, and lack of maintenance.
Materials
We offer a large selection of fabrics for cushions, from ultra-durable performance fabrics from Sunbrella and Agora to a wide variety of super-soft velvet finishes, leather finishes, luxurious striped fabrics, fusion prints, and many more for indoor use. Stamskin is another highly durable leather finish fabric from Serge Ferrari that is suitable for indoor, outdoor, and marine cushions.
We also offer a variety of Velvet fabrics, from plain to textured finishes, metallic foils, and sandstone finishes. If prints are what your heart desires, we also offer floral printed fabrics in cotton blended fabrics, faux linens, and other lightweight fabrics.
Velvet fabrics are soft and plush and feature a smooth, luxurious texture. It is durable and can last for decades if cared for well. We offer a great selection of in stock velvet fabrics in a wide assortment of colors and textures to help you get the one that suits your needs. Made from polyester, we have velvets in plain, embossed, bling, and ribbed textures. To learn more about these fabrics and their textures, please visit our detailed fabrics guide.
Different fabrics have different levels of durability and care instructions. Most cushion fabrics are designed to be durable and long lasting since they are made from materials known for their resistance to fading, stains, mold, and mildew. As for washing, it depends on the specific care instructions for the fabric.
Some cushion fabrics can be washed with water, while others may require dry cleaning or spot cleaning. Martindale rating is another factor to determine fabric durability; the higher the rating, the better the fabric withstands wear. Consider this when choosing your fabric. At ZIPCushions, we offer a vast selection of highly durable fabrics. For detailed information on each fabric and its care instructions, we recommend visiting our fabric information page on the website.
Yes, we provide fabric swatches for most fabrics available on our website. We highly recommend ordering fabric swatches to be sure the color matches your decor. Due to color variations of computer screens, the actual fabric color may look slightly different in person than what you see on our website. Fabric samples can also help you get a real feel of the tactile texture of a particular fabric. You can also learn about other characteristics like opacity, softness, and stretchability of the fabric you are considering to get your cushions upholstered. To order swatches, click here.
There is not much difference. Sunbrella and Agora are solution-dyed acrylic fabrics known for their durability, fade, mold, and mildew resistance properties. Solution dying is the process that provides excellent colorfastness to the fabric. These industry grade fabrics are luxuriously soft and offer all around performance. The incredible stain and water resistance properties enable them to withstand harsh weather conditions and make them suitable for indoor and outdoor usage in any geographic location. These fabrics are child and pet friendly.
Foam is just as important as fabric when it comes to outdoor cushions. The type of foam you need depends on various factors, including the intended use, the expected weather conditions, and the level of exposure to moisture and sunlight. Dry Fast Foam is ideal for damp environments because its open cell structure makes it non-water absorbent, and its anti-microbial properties make it an excellent choice for outdoor cushions. High-Density foam is often recommended for outdoor/indoor use due to its durability and ability to withstand harsh weather conditions.
Some of our stain resistant fabrics are Sunbrella, Agora, Blue Sky Series, Comfort II, III IV, and New Molfino. These hi-tech fabrics are easy to clean and do not absorb spills and stains, making them perfect for heavily used furniture like living room sofas, dining chairs, kitchen benches, outdoor furniture, and other commercial uses like restaurants and cafes.
No, we do not have real leather fabric for cushions, but a high-grade faux leather fabric is available for indoor and outdoor cushion needs, which gives the look and feel of leather but is easier to maintain and clean. Some of our faux leather fabric collections are Artico Leather, Napoleon Leather, and Stamskin Top by Serge Ferrari.
Whether or not your cushion fabrics are machine washable depends on the type of fabric. Some of our fabrics are machine washable, while others require special care or dry cleaning. Even if it is machine washable, be sure to follow the care instructions carefully, like using a gentle cycle and mild detergent. Washing the cushion covers separately from other items is also a good idea to avoid any damage or color transfer. Please visit our fabrics page for more information on each fabric type and care instructions. If you're unsure whether your cushion covers are machine washable, it's always best to err on caution, and hand wash them or get them cleaned by a professional cleaner. This can help ensure your cushions last longer and stay in good condition.
The below listed fabrics are pet friendly and suitable for various settings: • Velvet Retreat Flow Suede (Indoor, Washable) • New Molfino Chenille Soft (Indoor, Washable) • Blue Sky (Indoor, Outdoor, Machine Washable) • Sunbrella, Agora (Outdoor, Machine washable)
The most suitable foam for outdoor seat cushions is Dry Fast Foam. Dry Fast Foam is ideal for damp environments, boats, and pool sides due to its faster drying properties compared to High density foam. High density foam is better used in outdoor settings where it can be protected from getting too damp. High density foam can sustain intermittent moisture but not continuous exposure to dampness. For back cushions and throw pillows, fiber fill is the best choice as it provides great comfort for your back.
High density foam stands apart from regular foam in several key aspects. Its composition is denser, which translates to greater resilience and longevity. Unlike regular foam, which offers a softer cushioning, high density foam provides robust support, ensuring that cushions retain their shape over time. In practical applications, while the regular foam is versatile and used in a variety of cushioning contexts, high density foam is the go to for situations demanding enhanced support and durability, such as in high traffic seating areas.
High density foam is perfect for seat cushions, dining chair pads, bench cushions, ottomans, and daybed cushions. It is perfect for indoor or outdoor use. We also create a lot of high density foam cushions for RV / Camper beds, dinettes, and boat cushions.
While we cannot guarantee the lifespan of the foam as it depends on use and care. With proper care, our foam should typically last up to 10 years.
Yes, we sell only foam or foam inner / insert without the outer cushion cover. Shop foam inserts HERE.
Our high density foam strikes the perfect balance between softness and firmness, offering comfort, support, and durability.
In technical terms: IFD Hardness is at 50%( kgf/323cm2) is 34 +/- 4 COMFORT FACTOR b / a > 1 SUPPORT FACTOR > 2 RESILIENCE % ≥ 40 Density (lb/ft3) 2.0 +/- 0.075
IFD Hardness at 50%( kgf/323cm2) is 26 +/- 4 COMFORT FACTOR b / a > 1 SUPPORT FACTOR > 2 RESILIENCE % ≥ 20 Density (lb/ft3) 1.75 +/- 0.112
Orders
Each order is unique and tailor made. It typically takes 3 to 4 weeks to process, manufacture, and ship your dream cushions after we receive your specifications and dimensions. We now offer Rush Delivery for a small additional fee. With Rush Delivery, you will receive your custom order within 1 to 2 weeks from the date the order was placed. For more information on Rush Deliveries - Click Here.
Yes, you can do that. Add your special notes/comments in the description box at the bottom of the product page. You can also chat with our representative and let them know about the details. In addition, we encourage you to upload reference images in the image upload option available just above the comments box. For any other need or support, please email us at support@zipcushions.com.
Yes, this option is available. After you add all the specifications, you can check the details you provided. A ‘Customization Summary’ is available at the bottom of the product page, giving you a collective glimpse of your order.
After you add all customization details on the product page, you are prompted to go to the cart, where you can add the number of cushions you need.
For any specific shape requirements, please start a chat with our expert customer support representative and let them know about the details. We will help you create the cushions to your desired shape.
Yes, we do offer Rush Delivery service for an additional fee. With Rush Delivery, you can receive your order within two weeks from the date of ordering. The additional fee for Rush Delivery will be calculated at checkout based on your order. For more information on Rush Deliveries, check out here.
Yes, we do offer trade discounts for large commercial orders. Please get in touch at sales@zipcushions.com to speak to one of our sales representatives.
Yes, we do accept wholesale/bulk orders. For any such requirements, please get in touch at sales@zipcushions.com to speak to one of our sales representatives.
Shipping & Returns
We certainly accept order cancellations within 24 hours of placing an order. Since each product is custom made to your exact specifications, cancellations after this period are not possible as production begins shortly after the order is placed.
Yes, we offer free shipping on all orders except for highly remote locations. Deliveries to such places may have an additional fee.
Yes, we do offer Rush Delivery service for an additional fee. With Rush Delivery, you can receive your order within two weeks from the date the order is placed. The additional fee for Rush Delivery will be calculated at checkout based on your order. Click here for more information on rush deliveries.
We are committed to delivering high-quality products. If your custom cushion has any issues related to the materials or craftsmanship, we will gladly replace it. Please reach out to us with any such concerns, and we’ll work with you to make things right.