Your product is 100 percent custom-made to order only for you. All measurements and other options you enter on our online order form is 100% your responsibility. Never assume we know the measurements of your furniture. Therefore, ZIPCushions does not accept returns. We will work with you to achieve the desired result in your product. We have no way of reselling any cushions made to your custom specifications.
Custom orders, Special orders, and Close Out orders are NON-RETURNABLE and CANNOT BE CANCELLED once placed due to the custom and made-to-order processes involved.
We do not accept returns on basis of fabric mismatch. Actual fabric colors may vary on different devices. We cannot guarantee a color match and suggest ordering fabric samples to get a perfect fabric match.
Order shortages, damages, or discrepancies must be claimed within two (2) business days of receipt of the order. All returns and refunds are subject to final approval from ZIPCushions’s Customer Service Department. A 25% restocking fee may apply depending on the quantity and style of items being returned.
If an order is refused, shipping charges are non-refundable and all restocking fees will still apply. If a customer refuses a package, they will be charged for any charges we incur in having the packages returned to us. If a customer refuses a personalized non-refundable item, they cannot receive any credits by simply refusing the delivery, and they will incur an additional charge for any return fees we incur after the package is refused. The refused package shall remain in the possession of ZIPCushions until such time as the customer remits payment for us to send the item(s) again. If payment is not received within 30 days of the first failed delivery, then the item is forfeited.