Payment & Warranty
Product Warranty (2-Year Limited Warranty)
ZIPCushions is pleased to offer a 2-Year Limited Warranty on workmanship, covering all customized cushions that are in use from the date of delivery. Each piece of ZIPCushion shall be free from manufacturing defects in materials, workmanship, or construction.
Products purchased at close-out OR clearance sale, or purchased via other websites or platforms are not covered under the 2-Year limited warranty.
Products manufactured by other brands and sold on our website are not subject to our ZIPCushions warranties but their limited warranty is covered under respective manufacturers warranties, for more information please visit the respective product/manufacturer page.
The 2-Year Limited Warranty on workmanship offers coverage for zippers, stitches, and other components against any manufacturing defect, sun damage, and wear & tear not related to the everyday use of our products. Accidental, intentional, or any issues arising for reasons other than previously listed are not covered under our 2-year limited warranty.
Cushion Fabric is covered under 5 years limited warranty by Sunbrella®.
ZIPCushions Dryfast foam lasts up to 8 years and High-density foam lasts up to 18 years
ZIPCushions reserves the right to amend these policies at any time. If you have any questions regarding Return, Cancellation, and Warranty policies, please contact us at firstname.lastname@example.org or filling the form on the Contact Us page.
How to make a claim?
If you believe there is a defect in your cushions, contact our customer service(below) and describe your problem to our representative. ZIPCushions will schedule an inspection process. Please write or call us directly at:
Phone: 1-(720) 664-9805
1499 W 120th Ave, Unit #110, Westminster, CO 80234
(By Appointment Only)