How do I measure my OW Lee furniture for custom cushions?
To ensure a perfect fit, use measuring tape to measure the length and width of your existing cushion. Make sure to measure edge to edge and choose the thickness you prefer. For detailed instructions on different cushion shapes, refer to our
measuring guide on the website.
What materials do you use for your custom outdoor cushions?
For outdoor cushions, we use high-quality, weather-resistant fabrics like Sunbrella and Agora. These are industry-grade solution-dyed acrylic fabrics engineered to resist fading and withstand the elements. For effortless coordination, various colors, prints, patterns, and textures are available in fabrics. To witness the range of diversity in fabrics, visit our
fabrics page.
For cushion inserts, we use premium high-density foam for maximum comfort and durability. For outdoor use, we also offer Dry Fast foam, which has antimicrobial properties and is suitable for damp environments. For detailed information on foam/fill, refer to our
materials page.
How long does it take to receive my custom cushions?
Our standard production time is 3-4 weeks. For those needing a quicker turnaround, we offer a Rush Delivery option with a 2-week delivery time frame.
Do you offer any warranties or protection plans?
Yes, all our custom cushions have a 2-year limited warranty covering the manufacturer's defects. Additionally, we offer a 5-Year Protection Plan in collaboration with Safeware, covering accidental damages. There is a 5-year warranty on Sunbrella fabrics against fading.
How do I care for and clean my custom cushions?
Our cushions are designed for easy maintenance. Most covers are removable and machine washable. For specific care instructions, please refer to the care label on your cushion or our
website's care guide.
Can I return or exchange my custom cushions?
Since each cushion is custom-made to order, we do not accept returns or exchanges. However, if the cushions are damaged in shipping or do not match the dimensions (1-inch tolerance), we will gladly replace them.