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Got a question?
Below here, you’ll find answers to the most commonly asked questions about custom cushions
Product FAQs
At ZIPCushions, we provide custom cushion solutions and allow you to pick any combination of length, width, and thickness for both seat and back cushions. Though there are some standard sizes for cushions, we can customize them in any shape or size you can imagine. So even if you have any awkward seating space, worry not and let us know your dimensions, and we will create the cushions that fit perfectly.
A long long time! All the Sunbrella® and Agora® fabrics come with a 5-Year Manufacturers warranty. The foams are sourced for their quality and will last an easy 3 years. More, if taken a little care of :)
We offer a large selection of fabrics for cushions, from ultra-durable performance fabrics from Sunbrella® and Agora® to a wide variety of super-soft velvet finishes, leather finishes, luxurious striped fabrics, fusion prints, and many more for indoor use. Stamskin is another range of highly-durable leather-finish fabrics from Serge Ferrari, suitable for indoor, outdoor, and marine cushions.
We also offer a variety of Velvet fabrics from plain to textured finishes,metallic foils and sandstone finishes. If prints are what your heart desires we also offer floral printed fabrics in cotton blended fabrics, faux linens and other light weight fabrics.
Please visit our fabric collections for more details on each fabric type and texture.
Since each order is unique and tailor-made, once we receive your specifications and dimensions, it typically takes up to 4 weeks to get your dream cushions ready and shipped from our facilities. However, we also offer Rush Delivery service for a small additional fee. With Rush Delivery, your order will be prioritized, and you can receive it within two weeks from the date of ordering. For more information on Rush Deliveries - Click Here
Yes, our cushions have removable covers that can be easily removed for washing or replacement.
Yes, all our cushions include zippers unless you specify otherwise. We use the most reliable YKK zippers on our cushions. These zippers come in different colors and are used appropriately as per the cushions' fabric color. Zippers are tastefully placed on the back of the cushions except for the daybed and ottoman cushions; the zippers are attached to the lower seam for these cushions.
Different fabrics have different levels of durability and care instructions. Most cushion fabrics are designed to be durable and long-lasting since they are made from materials known for their resistance to fading, stains, mold, and mildew. As for washing, it depends on the specific care instructions for the fabric. Some cushion fabrics can be washed with water, while others may require dry cleaning or spot cleaning. It's important to check fabric guides before you pick your fabric. At ZIPCushions, we offer a massive selection of highly durable fabrics. For detailed information on each fabric and its care instructions, we recommend visiting our fabrics page on the website.
Yes, we provide fabric swatches for most fabrics available on our website. Swatches are smaller pieces of fabric and serve as samples to help you get the real feel of the tactile texture of a particular fabric. You can also learn about other characteristics like opacity, softness, and stretchability of the fabric you are considering to get your cushions upholstered. This will help you to pick the most appropriate fabric and color because, due to the variations in computer screens, it is possible that the fabric will look slightly different in color on our website. To order swatches, click here
The cushions are made in our workrooms based in India, Mexico, and USA. We are headquartered in Colorado, US.
Yes, we offer cushions with piping, but it is optional on all custom cushions. Piping is a fabric or strip-covered trim, like a narrow tube, sewn into the seams of a cushion and gives the appearance of piping or tubing around the edges. Piping can be either in the same color and fabric as the cushion or contrasting colors. Apart from enhancing the stitching durability, piping gives the cushions a crisper and more defined look. A key point to note- having piping on your cushions will add ¼” to the cushion dimensions on all sides.
There is not much difference. Sunbrella and Agora are solution-dyed acrylic fabrics known for their durability, fade, mold, and mildew resistance properties. Solution dying is the process that provides excellent colorfastness to the fabric. These industry-grade fabrics are luxuriously soft and offer an all-round performance. The incredible stain and water resistance properties enable them to withstand harsh weather conditions and make them suitable for indoor and outdoor usage in any geographic location.
Velvet is a high-end fabric that exhibits richness. Velvet fabrics are soft and plush and feature a smooth, luxurious texture. Also, velvet is durable and can last for decades if cared for well. We offer a great selection of in-stock velvet fabrics in a wide assortment of colors and textures to help you get the one that suits your needs. Made from polyester, we have velvets in plain, embossed, bling, and ribbed textures. To know more about these fabrics and their textures, please visit our detailed fabrics guideand understand the textures better.
Yes, you can do that. There is a place to add your special notes/comments in the description box at the bottom of the product page. You can also chat with our representative and let them know about the details. In addition, to make things clearer, you can also upload reference images (if you want) in the image upload option available just above the comments box. For any other need or support, please email us at support@zipcushions.com.
Yes, this option is available. After you add all specifications, you can check your furnished details. A ‘Customization Summary’ is available at the bottom of the product page, giving you a collective glimpse of your order.
After you add all customization details on the product page, you are prompted to the cart, where you can add the number of cushions you need.
We sell both cushion covers and cushion inserts.
Batting is an important component of cushions and is used to make the cushion comfortable and durable. Batting is the material layered between the cushion cover and the foam and provides the required padding and structure to the cushions. It softens the cushion edges and gives them a crowned look. Batting helps reduce pressure points on the cushion and provides support for the body. We do provide batting on our cushions.
Foam is just as important as fabric when it comes to outdoor cushions. The type of foam you need depends on various factors, including the intended use, the expected weather conditions, and the level of exposure to moisture and sunlight. While Dry Fast Foam is ideal for damp environments because its open cell structure makes it non-water absorbent, and its anti-microbial properties make it an excellent choice for outdoor cushions. You can also go for High-Density foam which is often recommended for outdoor/indoor use due to its durability and ability to withstand harsh weather conditions.
For any specific shape requirements, please initiate a chat with our expert customer support representative and let them know about the details. We will help you create the cushions to your desired shape.
Some of our stain resistant fabrics are Sunbrella, Agora, Blue Sky Series, Comfort II,III IV, and New Molfino. These hi-tech fabrics are easily cleanable and do not absorb spills and stains. This feature makes them perfect for heavy-use living room sofas, dining chairs, kitchen benches, outdoor furniture, and other commercial uses like restaurants and cafe.
No, we do not have real leather fabric for cushions, but a high-grade faux leather fabric is available for indoor and outdoor cushion needs which gives the look and feel of leather but is easier to maintain and clean.
We are often asked about the ideal cushion thickness. However, this is mainly driven by personal taste and preference. The perfect thickness may also vary based on your intended use of the cushions and the materials they are made from. As per general guidelines, a thickness of 2-4 inches is recommended for seat cushions as this thickness provides enough support and comfort without being too voluminous. For back cushions, the recommended thickness may vary; a chair back cushion can be around 2-3 inches thick; however, a back cushion intended for use in a sofa, a thicker cushion of 4-6 inches would be more appropriate. Please note that these are general guidelines, and the ideal cushion thickness is completely based on your choice and comfort needs.
Whether or not your cushion fabrics are machine washable depends on the type of fabric. Some of our fabrics are machine washable, while others require special care or dry cleaning. Even if it is machine washable, follow the care instructions carefully, like using a gentle cycle and mild detergent. Washing the cushion covers separately from other items is also a good idea to avoid any damage or color transfer. Please visit our fabrics page for more information on each fabric type and care instructions. If you're unsure whether your cushion covers are machine washable, it's always best to err on caution and hand wash them or get the cleaned by a professional cleaner. This can help ensure your cushions last longer and stay in good condition.
Outdoor cushions, replacement cushions, RV cushions, boat cushions, throw pillows, awnings, pergola covers, and on the list goes. You name it, and we’ll customize it for you!
For most cushions yes! All fabric roles are manufactured with a maximum width of 54 inches. And so, if more than two dimensions of your cushion is more than 54 inches, there will be a seam in the middle.
Once the fabric is cut, and production of the order has started, we will be unable to cancel the order. Since each order is unique, we will not be able to use your custom-designed cushions elsewhere.
Yes, we do offer Rush Delivery service for an additional fee. With Rush Delivery, you can receive your order within two weeks from the date of ordering. The additional fee for Rush Delivery will be calculated at checkout based on your order. For more information on Rush Deliveries - Click Here
All of our below listed fabrics are dog-friendly and suitable for various settings: • Velvet Retreat Flow Suede (Indoor, Washable) • New Molfino Chenille Soft (Indoor, Washable) • Blue Sky (Indoor, Outdoor, Machine Washable) • Sunbrella, Agora (Outdoor, Machine washable)
Other Frequently asked questions
Yes, we offer free shipping on all orders except for highly remote locations. Deliveries to such places may have an additional fee.
We do not offer Return or Refund on our products due to the unique nature of each order. If the cushions got damaged in shipping, or do not match the dimensions(1-inch tolerance), we would gladly replace them.
Yes, we provide a two-year limited warranty on workmanship, which begins from the date of purchase. However, the warranty does not cover products affected by misuse, negligence, improper cleaning, and lack of maintenance.
Yes, we do accept rush orders for an additional fee. However, rush orders are available at our discretion only. You should initiate a chat with our representative to check for rush order charges and timelines.
Yes, we do offer trade discounts for large commercial orders. Please get in touch at sales@zipcushions.com to discuss.
Yes, we do handle wholesale/bulk orders. For any such requirements, please get in touch at sales@zipcushions.com to discuss further.